Duty House Manager | Watergate Bay Hotel
At Watergate Bay Hotel, we offer unforgettable experience for our guests.
Set on a stunning two-mile surfing beach on the North
Cornwall coast, Watergate Bay Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays.
It’s place to slow down, feel at home, and build a rewarding
career.
Here, the experience we create for our guests is shaped by a
team that values connection, flexibility, and variety, where everyone feels
welcome, cared for, and looked after.
Our Duty House Manager role
We’re looking for an organised, proactive Duty House Manager
to be at the heart of our hotel operations, delivering an exceptional guest
experience.
You’ll oversee daily hotel operations, ensuring everything
runs smoothly, while maintaining high standards across all areas. With a
hands-on approach, you’ll support the team, build relationships with guests,
and step in wherever needed.
In return, you’ll be part of a supportive team where no two days are
the same, and where collaboration and a positive working environment are a
given.
This is a full-time role, working 37.5 hours per week.
As our Duty House Manager you’ll be
* Overseeing
hotel operations across all departments during your shift.
* Acting
as the main point of contact for guest queries and feedback.
* Supporting
Front of House during busy periods.
* Ensuring
high standards of cleanliness, presentation and service.
* Welcoming
VIPs, groups and returning guests.
* Handling
complaints and resolving issues confidently.
* Coordinating
guest requests and special occasions.
* Reviewing
feedback and identifying ways to improve the guest experience.
* Acting
as an ambassador for the hotel at all times.
You’ll also
* Maintain
a safe working environment and lead emergency procedures
* Work
closely with department heads to resolve operational issues
* Ensure
clear communication and handovers between teams
* Support
a seamless guest journey from booking to departure
* Contribute
to ongoing improvements across the hotel
* Assist
in covering our Night Manager during holidays & sickness.
* Understand
our shared responsibility to care for our team and our planet, and the
reason we are working towards B Corp accreditation.
The skills you’ll be sharing with us
* Experience
in a management role, ideally within hospitality
* Strong
organisation and attention to detail
* A
proactive, hands-on approach
* Confidence
handling guest feedback and challenges
* Excellent
communication skills
* Flexibility
to work a range of shifts, including weekends
* A
guest-focused mindset and ability to use your initiative
* First
Aid Qualification (desirable)
* Pool
Emergency Response training (desirable)
What we’ll offer you
* A
relaxed, professional workplace in a beautiful coastal setting
* A
supportive and welcoming team
* Career
development opportunities
* Team
rates for you, friends and family at Watergate Bay Hotel, SeaSpace, and
Another Place Hotels
* Discounts
across our restaurants, facilities and partner businesses
* Free
surf lessons and equipment hire
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
If you’d love to join us as our Duty House Manager, apply
now and be part of our journey at Watergate Bay Hotel.