At Dorothy House Retail, have an incredible 29 vibrant charity shops and one warehouse across our 700 square miles community, raising vital income to support Dorothy House Hospice Care. Our retail team is at the heart of our mission, combining commercial success with compassion, community spirit, and a passion for sustainability. Every purchase and donation helps us provide outstanding end-of-life care and support to local families.
We are looking for an experienced and inspirational Retail Operations Manager to lead the day-to-day operations of our retail estate. This role is about more than just driving sales - it's about building a positive, accountable culture where strong leadership thrives, and where every shop team is empowered to achieve its best. You'll be responsible for maximising income generation across our shops while ensuring high standards, compliance, and customer experience.
RETAIL OPERATIONS MANAGER | £40,000 - £47,000 per annum
Key duties and responsibilities will include:
* Lead Retail Operations: Oversee our 29 shops, line managing and working closely with Area Managers and Multi-Site Managers to deliver strong financial performance and operational excellence.
* Maximise Income Generation: Develop and implement new approaches to grow sales, improve stock flow, and expand e-commerce and digital retail opportunities.
* Inspire and Develop Leaders: Hold managers accountable for effective leadership, coaching them to foster a culture of accountability, innovation, and service excellence.
* Champion Culture and Values: Create an inclusive, motivated, and high-performing environment where staff and volunteers feel supported and recognised.
* Strategic Delivery: Act as deputy to the Head of Retail, supporting new shop openings, future growth strategies, and key cross-departmental projects.
* Performance Management: Use data-driven insights to set KPIs, monitor progress, and deliver consistent improvements across the retail estate.
See our full detailed Job Description on our website for more information.
HOURS OF WORK
This is a full-time position. You will be contracted to work 37.5 hours per week working 5 days a week, working one day a week from home.
You will be based at both our hospice at Winsley, and our retail warehouse in Corsham, with travel as needed to our retail stores.
ABOUT YOU
Essential requirements:
* Hold proven experience in a multi-site retail management role (charity or commercial).
* Can demonstrate experience delivering against financial and operational targets.
* Evidences excellent leadership skills - a motivational leader with experience of line-managing managers and developing high-performing teams.
* Demonstrates a customer-first attitude, with a record of delivering successful innovation in retail settings.
* Analytical and financial skills, with proven experience using data to drive decision-making.
* Excellent communication, influencing, and relationship-building skills across stakeholders.
* Excellent problem-solving skills with the ability to work autonomously.
Desirable requirements:
* Previous experience working within a hospice or non-for-profit organisation.
* Experience in volunteer management and engagement
* Knowledge of / experience in e-commerce
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:
* Discretionary Bonus scheme - a yearly bonus for our retail staff
* 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
* An excellent training and development program from day one, to support and grow you through your career!
* Pension with Life Assurance.
* Colleague discount across our 29 retail stores.
* 45p per mile for work travel.
* Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we'd love to see your application.
Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
INTERVIEWS
Interviews for this role will be held week commencing the 29th October 2025.