Shop Supervisor
Location: Sue Ryder Charity shop, 11, Lordshill District Centre, Lordshill, Southampton SO16 8HY
Hours: 15 hours per week over 7 days
Pay: £12.79 per hour, plus rewards & benefits
Responsibilities
* Using retail experience to drive business, push sales, and achieve targets
* Lead a team to deliver great customer service to donors and customers
* Work with the local community to generate sufficient donated stock to drive sales
* Recruit, train & retain a volunteer team, providing leadership and guidance
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives
* Help to manage an effective stock process through the Epos operation
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails, instant messaging, video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* KPI and target experience
* Charity retail experience
* Health & Safety knowledge
* Team Player
* Key holder / opening and closing responsibilities
* Merchandising / Stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* and lots more (full list available on careers website)
Closing date: 11th May.
Interview date: 19th May.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination.
As a Disability Confident committed employer, we’re proud to support the ‘Offer an Interview’ scheme and offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our equity, diversity and inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion.
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