Customer Service Coordinator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis. Salary: Up to £25,050 per annum plus bonus Contract: Permanent Location: Stockton-On-Tees Hours: Full Time Job Purpose To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication. Responsibilities: * Accurate completion of day-to-day activities. * Manage the service book, service call traffic and planning of all aspects of the services we offer. * Liaise with factories and suppliers ensuring customer service excellence. * Support the Finance department to ensure payment / credit terms are adhered to. * Complies with financial regulations, policies, and controls. * Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets. * Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery. * Ensure accuracy and quality of all processes. * Prioritise workload and demand from internal and external requests. * Ensure the delivery of quality customer service. * Support any escalations with a one call resolution. * Continuously monitor own performance for maximum efficiency * Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process) * Maintain customer relationships across all of our customers and escalate concerns where necessary. * To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility. * To follow health, safety and environmental guidelines and procedures in respect of personal and department activities * To support holiday cover for the Sales Operations Manager when required * Carry out any other reasonable duties requested. Essentials: * Demonstrable experience of prioritisation * Demonstrable experience of handling telephone calls preferably within a call centre or help desk role. * Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity * High standard of IT literacy including accounting software, MS Office, advanced Excel skills. For more information on this opportunity please get in touch with Dan at Imperial Recruitment Group