Customer Services Advisor/ Administrator DNA Testing
Type: Permanent
Location: Deeside Industrial Estate (site based, parking onsite)
Hours: Monday - Friday 9.00 - 17.30
Salary: £24,000-£27,000 depending on experience
Additional: 25 days holiday + BH + birthday +1 day holiday for each year after 5 years (upto year 10), 14 days paid sick leave per year, enhanced pension (5%), private medical, dental and optical cover. Permanent medical insurance, death in service 4x salary.
NB: successful applicants are also required to undergo a DBS check which the client will provide
RTG is working exclusively with a specialist DNA Testing company (and part of a larger group) who are looking to recruit for a CSA who will work at their state-of-the-art facility in Deeside (brand new site) and play a critical role in ensuring reports are sent in a timely fashion, whist providing excellent customer service throughout the process. This is not a sales role as such, and for the most part enquiries will be inbound or responding to inbound enquiries; this is an excellent role for a recent Graduate and/or someone with administrative experience who is used to dealing with sensitive data.
The Role:
This position is an essential part of their DNA Relationship Testing team, ensuring the delivery of an efficient and accurate service to their customers. The role involves but not limited to:
Be responsible for incomin...