We are excited to be recruiting for two Service Administrator and Receptionist roles at Tenby Cottage Hospital -- key positions at the heart of our friendly and busy community services.
Tenby Cottage Hospital hosts a wide range of services including outpatients, x-ray, dental, midwifery, podiatry and a nurse-led walk-in centre. As the first point of contact for patients, families and professionals, you will play a vital role in creating a warm, reassuring and efficient front-of-house experience.
We are looking for individuals who can deliver a welcoming and professional reception service, with excellent communication skills and the confidence to liaise with members of the public and health and social care colleagues. You'll bring strong customer care skills, the ability to remain calm under pressure, and a consistently courteous approach.
Main duties of the job
The main duties of the job include:
* Provide a professional and welcoming reception service, supporting patients, visitors and staff.
* Manage telephone calls, messages and enquiries promptly while maintaining confidentiality.
* Check patients in for the walk in centre, update demographic details and support the smooth running of clinics using WPAS or similar systems.
* Carry out general administrative duties including filing, photocopying, mail handling and preparing/maintaining health records.
* Liaise with clinical and administrative teams, external agencies and partner organisations to support patient appointments and service needs.
* Support premises responsibilities such as room bookings, reporting faults, maintaining noticeboards and assisting with health and safety and security processes.
* Manage basic stock control, including stationery
* Prioritise workload effectively, work calmly under pressure and contribute positively as part of the wider team.
In return, you will receive support, supervision and opportunities for development as part of a dedicated and supportive team, making a meaningful difference every day.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
* Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
* Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
* Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
* 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
* Numerous mental health and learning disabilities services
Job responsibilities
Role 1:
Morning Receptionist 19 hours per week09:00-12:45 4 days a week and 09:00-13:00 1 day a week
Role 2:
Receptionist 30 hours per weekFour days a week, 09:0017:00 (set days to be discussed, but flexibility is required). While based at Tenby Cottage Hospital, this postholder is also required to occasionally travel and support reception teams across other Community Sites within the county as needed. Flexibility and ability to travel is essential to ensure we can continue to deliver highquality service during periods of annual leave and other cover requirements within the reception team.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 16/04/2026.
Person Specification
Qualifications and Knowledge
* 4 GCSE's including English Language & Maths, RSA Stage II or equivalent
* NVQ 2 in Business & Administration
* Customer Services Qualification
Experience
* Experience of using IT software packages (Word, Excel), internet and office outlook e-mail
* Medical Terminology
* Use of NHS databases/systems
Other
* Flexible approach to the needs of the service
* Ability to travel between sites in a timely manner
* Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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