Detailed job description
and main responsibilities
Ensure all written correspondence to GP’s, patients and other hospital staff is sent appropriately ensuring patient confidentiality.
To retrieve patients' medical notes using the Trusts CRT system and ensuring notes are available for appointments and ad hoc enquiries.
To ensure patients' x-rays and other results are available for enquiries/appointments, using electronic systems ie EPR, PACs as required.
To ensure all filing is up to date maintaining a comprehensive filing system, including general correspondence, investigation results and other paperwork in patient’s hospital records when necessary.
Ensure re-directed mail is investigated, re-addressed and re-sent as soon as possible.
Person specification
Personal Attributes
Essential criteria
1. Ability to work on own initiative but remain a team member Patient and calm nature Ability to prioritise workload
Desirable criteria
2. Adaptable to different situations Ability to work autonomously
Technical Skills Competencies
Essential criteria
3. Excellent communication and inter-personal skills both written and verbal Excellent telephone manner Good organisational skills with ability to multi-task Time management skills
Desirable criteria
4. Medical audio typing experience Understanding of medical terminology Minute taking experience