Overview
Salary: Up to £26,284 pro rata (£17.99 per hour)
Basis: Permanent, Part Time working 28 hours per week across 4 days
Are you a People Person? Can you make a difference to our resident's lives?
Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
We have an opportunity for a Supported Living Officer to join our specialist housing team based at Heenan Court, Worcester, with occasional travel to nearby schemes and Platform Housing offices when required.
You will work alongside your colleagues in the Supported Living team to provide a comprehensive tenancy management service to residents at the Heenan Court property, as well as other facilities in Worcester when required. This is a role where you can look forward to full support and guidance from your colleagues to ensure a first-class service is provided.
The Supported Living Officer will maintain regular contact with customers, carry out visits and complete administration for a variety of tenancy types. You will ensure temporary accommodation tenancies are sustainable to enable customers to move on effectively to more permanent housing
This is a part-time role, working 28 hours per week, four days per week between Monday and Friday.
Responsibilities
* As a Supported Living Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment.
* You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice.
* Respond to reports of Anti-Social Behaviour in line with policies and procedures and log cases using the in-house data base system
* You provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks.
* Responding, investigating and taking timely action to reported breaches of tenancy/leasehold agreements will be a key part of the role.
Qualifications
* Experience within the Housing sector or in Supported Living would be preferred.
* You would also ideally have experience with people who have experienced homelessness or other vulnerable customers.
* You will be customer focused and may have experience of working with customers to solve complex issues.
* Great interpersonal skills and used to communicating with people from diverse backgrounds.
* Keen to deliver high standards with an ability to look to improve services
* Confidence using digital devices, ICT software and systems
* An Enhanced DBS check is also required for this role.
* Full UK driving license and based within the Worcestershire area.
Benefits
* 28 days annual leave (pro rata) with the opportunity to buy and sell leave
* Family friendly policies
* Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
* Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
* Reward & Recognition scheme with retailer discounts and cash back
* Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
* Supportive working environment with great learning and development opportunities
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.
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