2nd Line Support Engineer Poole GBP 31,000 DOE
As a 2nd Line Support Engineer within this forward:thinking business, you ll play a key role providing hands:on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Engineer, you ll benefit from:
Holiday Allowance: 25 days holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health and Wellness Program: Access to health and wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry:recognised certifications.
As a 2nd Line Support Engineer, your responsibilities will include:
Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands:on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
As a 2nd Line Support Engineer, your skills and experience will include:
Helpdesk Experience: At least 2 years experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN:based networking, cloud:managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation.
Interested?
If you re ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long:term progression. Apply today with an up:to:date CV or call Josh at Rubicon for more information.