Reporting into the VpRS Hire Desk Manager, your main responsibilities will be to deliver high levels of customer service across external customers, external suppliers and internal colleagues.You will be measured on revenue growth, conversion of opportunities (quote to order), margin achievement and raising the profile of Vp Rental Solutions across the Vp divisions and our customers.Key ResponsibilitiesRespond to customer enquiries in an effective, professional and timely manner defined within the set SLA's.Match or surpass the target conversion rate from quote to order set by your line manager.Secure internal and external orders by understanding the customer and their markets to offer the best solution to their needs.Play a key role in the ongoing growth and development of the business by understanding the opportunity and target.Liaise effectively with both Vp divisions and suppliers in order to provide a seamless service to the customer.Ensure target margins are achieved across all product categories and processes are followed.Responsible for the full customer journey from start to finish: the initial quote through to customer invoice.Accurate use of G42 (following the correct back to back process) to ensure customers are charged correctly and we pay suppliers correctly.Supporting documents to be added to the order in G42 such as Proof of Delivery (POD) and Proof of Collection (POC)Ensure you achieve the KPI's set, examples: revenue, margin, inbound / outbound calls, inbound / outbound emails / tickets resolved, queries, credits.Effective use of the systems we use to operate including but not limited to: Softco, Zendesk, CXone, G42.Be conscious of personal Health and Safety and any H&S concerns should be raised with your line manager.When it is considered necessary or appropriate by management you may be required to carry out any duties within your skill set and competence to assist the smooth running of the business.What We're Looking ForProven experience of providing a first-class customer service experienceArticulate communicator, enthusiastic, revenue focused and thrives in a team environmentAbility to prioritise workloads, work under pressure and to strict deadlines with a good attention to detailMicrosoft skills: word, excel and outlookDesirable but not essential:Previous experience in working in the Hire IndustryWhat We Can Offer YouSalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Employee Assistance ProgrammeVirtual GP ServiceWill Writing & Funeral Concierge ServiceRegit Assist 24/7 accident helpline – free joiningA Little Bit About UsEstablished in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental.Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries.Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.