Restaurant Customer Advisor at Dobbies Peterborough
Location: Phorpres Way, Cygnet Park, Hampton, Peterborough, Northamptonshire, PE7 8NY
At Dobbies, we're proud to have a history dating back to 1865. We are the only garden centre retailer with stores in every nation across the UK.
Our passion for gardens and plants makes us special. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed environment. We host events and experiences that bring communities together, and support a national charity partner. We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success.
Responsibilities
1. Provide excellent customer service by assisting with various transactions across the store.
2. Drive sales through customer interactions and promote the benefits of the Dobbies Club membership.
3. Assist customers with queries, offering product knowledge, including allergies and dietary requirements.
4. Maintain cleanliness and store upkeep in collaboration with your team.
5. Work on the shopfloor and other areas as needed, including stock management, cash handling, till work, deliveries, stock routines, and restaurant service, providing opportunities to gain new skills.
Candidate Profile
* Passionate about delivering a great customer experience with a friendly attitude.
* Experience in a customer-facing role, ideally within hospitality.
* Team player who builds relationships, enjoys fun, and celebrates success.
* Reliable, well-presented, with a proactive and hardworking attitude.
* Eager to learn and develop new skills.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values: being one team, continuous improvement, positivity, passion for gardens, and making it work for customers.
Benefits
* Generous annual leave entitlement with flexible holiday use.
* Uncapped store discounts: 50% off in restaurants, 25% in the garden centre, 10% in food halls.
* Access to Wagestream for financial wellbeing support.
* Support through Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
* Development opportunities via Dobbies Academy and eLearning programs.
* Inclusive and passionate team culture dedicated to customer satisfaction.
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