Rehab Secretary, Physical Therapy (Outpatient)
Cape Cod Healthcare – Rehabilitation Department
Purpose of Position
Under the direction of the Clinical Director of Rehabilitation, performs a variety of clerical and secretarial duties to support the Physical Therapy outpatient program.
Responsibilities
* Be courteous to patients, visitors, physicians, volunteers, and other employees of the organization.
* Greet patients and visitors; provide clerical and telephone support for the department.
* Maintain excellent telephone skills; act as liaison for MD offices and receive all appointment calls.
* Receive telephone and in-person referrals for therapy services; record necessary demographic information.
* Interview and register outpatients via computer; verify physician orders/requisitions for medical necessity and proper signature.
* Obtain prior approvals and pre-certifications from third-party payers; document approval numbers.
* Confirm initial appointments and print/distribute daily schedules to locations and departments.
* Verify insurance authorization/referral requirements; stay current with third-party payer regulations.
* Assist therapy staff with monthly re-certification of services; inform staff of changes in payer procedures.
* Assemble and maintain patient charts; schedule multiple facilities, procedures, services, and staff as needed.
* Assist with departmental statistics, quality assurance, program evaluation, and infection control activities; attend required meetings.
* Prepare reports and correspondence for state and federal regulatory agencies; ensure correct procedures for all age groups (geriatric and pediatric).
Qualifications
* High School Education or General Education (GED).
* Successful completion of an accredited Medical Terminology course with grade C or better, or pass hospital-generated test with 80% or higher.
* Must be able to read and write English.
* At least 2 years of experience in a medical setting.
* Typing speed of 30 words per minute.
Schedule Details
72 hours per pay period (36 hrs/week), non-rotating days/evenings. Typical schedule: Mon–Thu 9:00 a.m.–5:00 p.m., Fri 12:00 p.m.–4:00 p.m.; occasional shifts may include 7:00 a.m.–3:00 p.m., 7:30 a.m.–3:30 p.m., 8:00 a.m.–4:00 p.m., 8:30 a.m.–4:30 p.m., or 9:30 a.m.–5:30 p.m. No weekends or holidays.
Organization
Falmouth Hospital Association
Primary Location
Massachusetts – Falmouth
Department
FHA – Physical Therapy - Outpatient
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