About Bits
Bits is a UK fintech company offering credit card and other credit products to help customers take control of their financial future.
About the Role
We're looking for a detail-oriented Fraud & Compliance Analyst to join our team. You'll play a critical role in protecting our customers and the business through fraud prevention, dispute management, regulatory compliance, and customer escalation handling.
Key Responsibilities:
Fraud & Financial Crime
* Detect, investigate, and prevent fraudulent activity across customer accounts and transactions
* Monitor and respond to fraud alerts, identifying patterns and emerging threats
* Conduct Enhanced Due Diligence (EDD) on higher-risk customers
* Prepare and submit Suspicious Activity Reports (SARs) as required
KYC & AML Compliance
* Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks
* Manage ongoing monitoring and periodic reviews of customer risk profiles
* Support AML reporting and regulatory submissions
* Maintain accurate records and documentation for audit purposes
Disputes & Chargebacks
* Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end
* Investigate disputed transactions, gather evidence, and prepare representment documentation
* Track dispute outcomes and identify root causes to reduce future chargebacks
Customer Escalations & Complaints
* Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases
* Review and respond to CIFAS markers and data-sharing requests
* Work with internal teams to resolve complex customer issues
Policy & Audit
* Evaluate and update fraud, AML, and compliance policies
* Support internal and external audits with third-party vendors
* Contribute to process improvements and automation initiatives Requirements
Requirements
* 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
* Understanding of UK AML regulations, KYC requirements, and FCA expectations
* Experience with chargeback management (Visa/Mastercard dispute processes)
* Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
* Strong analytical and investigative skills with excellent attention to detail
* Ability to work independently and manage competing priorities
Desirable
* Experience handling FOS complaints
* Knowledge of Consumer Duty and TCF principles
* ICA or similar compliance certification