Assistant psychologist - 6mth ftc

👋 About Us

At HelloSelf, we provide therapy and coaching to help people feel and live better. Our innovative video therapy platform connects members with the UK's leading psychologists and CBT therapists, offering flexibility and convenience.

Utilising technology, we extend the boundaries of traditional therapy, harnessing AI to accelerate progress and promote long-term wellness beyond treatment.

There are substantial unmet mental health needs within the UK and globally. We’re on a mission to innovate and make Every Self Better. We’re a small, talented, high energy, inclusive and supportive team with strong business and clinical leadership.

You will be working with some of the most cutting edge technology, in a supportive and passionate team. We’re keen to hear from aspiring psychologists who want to work with us on this goal.

💼 About the Role

We are seeking to recruit an Assistant Psychologist to support us to deliver high quality services to our NHS, Private Healthcare and corporate partners - working across all areas of HelloSelf. The postholder will be managed and supervised by a Consultant Psychologist.

You'll be the first point of contact for our members, guiding them through a smooth and supportive therapy onboarding experience from booking to discharge. Through phone, email, and SMS, you'll gather and verify important referral information, ensuring records are accurate and up to date. You'll confidently and compassionately handle sensitive topics while maintaining the highest standards of confidentiality and member care.

This is a fixed-term contract for 6 months with potential to extend.

🔥 Key Responsibilities

• Clinical triage: Under the supervision of our clinical team, you’ll support with the triage of our members. You’ll attend and constructively engage in weekly clinical supervision to enhance your clinical practice.

• Supporting partnerships: You will be confident in collating, analysing and presenting outcome data, auditing therapists practice and liaising with our partners around service quality issues.

• Customer success: You’ll liaise with our members to ensure a smooth therapy experience, from booking to discharge.
• Research: HelloSelf is at the forefront of innovation in digital mental health. You’ll be involved in supporting our current research and development activities, as well as developing new products that can help our members and therapists.

😊 About You

• Bachelor’s or Master's degree in Psychology (course accredited by the British Psychological Society) and eligible for graduate basis for chartership.

• Able to collate, analyse and interpret data and communicate this clearly with various audiences.
• Highly organised and tech-savvy, with the ability to quickly learn and confidently navigate multiple digital platforms, systems, and CRM tools in a fast-paced environment.
• Experience with Zendesk, Aircall, or similar platforms is desirable.
• Confident in liaising with partner organisations through telephone and video interactions.
• A team player with a positive attitude and willingness to reflect, learn and develop.
• Strong interest in mental health tech.
• Previous experience working as an Assistant Psychologist is desirable.

⛳️ Compensation, Perks & Benefits

• Flexible holiday allowance.
• £250 personal growth fund to use towards your development.
• Pension contributions.

Note: We want to ensure that all applicants have a fair and equal chance, so after your application we'll ask you to conduct a quick capability questionnaire which shouldn't take more than 10 mins. Successful candidates will be invited to a job interview.