Job title: Consumer Policy and Partnerships Manager
Division: Cross-Cutting Policy & Strategy (CCPS)
Department: Consumer Policy and Outcomes (CPO)
Salary: National (Edinburgh and Leeds) ranging from £72,100 – £90,000 and London from £79,300 – £100,000 (salary offered will be based on skills and experience)
Grade: Manager/Technical Specialist, Regulatory
Recruitment contact: Raimonda Stankute (Raimonda.Stankute@fca.org.uk) – applications must be submitted through the online portal; applications via social media or email will not be accepted.
About the FCA and Team
We regulate financial services firms in the UK to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK financial services.
The Consumer Policy and Partnership Team sits within the Consumer Policy and Outcomes (CPO) Department, in the Cross Cutting Policy and Strategy (CCPS) Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards expected of all firms and individuals in UK financial services, to prevent harm to consumers or markets.
The Consumer Policy and Partnerships team is a core part of CCPS and leads on a number of high‑profile cross‑cutting consumer issues, including our approach to vulnerability, financial inclusion and financial capability. We work closely with Sectors and Consumer Duty teams to design and deliver our work. The team also manages the FCA’s Consumer Network of over 40 influential consumer groups, and manages engagement on cross‑cutting consumer protection issues with government departments and other regulators, such as the UK Regulator’s Network (UKRN) and the Money and Pensions Service (MaPS).
Role Responsibilities
This role provides an opportunity to lead high‑profile, cross‑cutting consumer policy work, champion consumer engagement and manage key stakeholder relationships. Key responsibilities include:
* Leading cross‑sector consumer policy, including financial inclusion and financial capability, acting as a centre of expertise and driving delivery of priority initiatives such as the Government’s Financial Inclusion Strategy.
* Embedding support for consumers in vulnerable circumstances by ensuring their needs are reflected in FCA policies, frameworks and communications.
* Managing high‑quality external engagement with government, industry, consumer groups and other regulators, representing the FCA credibly on consumer issues.
* Championing the consumer voice, overseeing the Consumer Network, sharing insights across the organisation and working with Communications to ensure clear and consistent messaging.
* Leading and developing a team of around 10, ensuring they are supported, high‑performing and delivering against objectives.
* Supporting the Head of Department and contributing to wider directorate and FCA priorities.
Minimum Skills
* Extensive experience applying analytical skills to policy work on complex issues.
* Proven ability to influence and manage senior internal and external stakeholders.
* Proven experience managing high‑performing teams effectively, developing talent and creating an environment that enables them to perform at their best.
Essential Skills
* Aware of planning, overseeing and driving delivery of multiple complex projects.
* Ability to draft and deliver complex, strategic written communications, with experience drafting FCA policy.
* Understanding of what makes markets work well for consumers and the impact of regulation on consumers, including unintended outcomes.
* Confident leader of people, with experience delivering through others, managing and improving performance and matrix‑managing where required.
* Ability to respond rapidly to a changing environment and/or changing priorities.
* Strategic thinker who can engage and influence senior stakeholders internally and externally.
* Confident working collaboratively and flexibly with colleagues across the FCA.
Benefits
* 28 days annual leave plus bank holidays.
* Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). From September, this changes to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors).
* Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
* Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
* 35 hours of paid volunteering annually.
* A flexible benefits scheme designed around your lifestyle.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
Disability confident
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
#J-18808-Ljbffr