Join to apply for the IT Support Specialist II role at Sony Interactive Entertainment.
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Provision of desktop support services to gaming developers including game development kits, audio visual technology and telephony. Support team for all desktop hardware and software support.
Client‑Facing Responsibilities
* Manage IT support services for game development specialists
* Manage a service‑desk, monitor and allocate tasks, and ensure completion within agreed SLAs
* Handle day‑to‑day IT desktop support (workstations, cabling, telephony, software)
* Oversee and manage major desktop projects (workstation upgrades, software changes, staff moves)
* Install and configure hardware & software
* Teach IT skills to an apprentice
* Establish and maintain working relationships with the Development Studio
* Monitor and control IT service SLAs
* Staff management and resourcing for desktop support
What You’ll Be Doing
* Responsible for desktop security and asset management control
* Manage and distribute IT peripherals
* Optimize desktop performance
* Participate in hardware and software product selection
* Ensure that the support team understands IT and information security policy and guidance
* Ensure service provision is compliant with current security policies
What We’re Looking For
* Good experience in a hands‑on support role
* Experience in desktop support, software support and infrastructure
* Establishing, managing and monitoring support processes for a high‑availability, high‑capacity site
* Workstation and desktop planning and management
* Managing a service desk
* Detailed desktop operating system knowledge/experience, including Linux, macOS, and Windows
* Strong knowledge of desktop hardware
* Infrastructure knowledge/experience (Active Directory, DNS, DHCP, macOS networking)
* Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
* Ability to work under pressure and prioritise effectively
* Flexible, personable, client‑focused and problem‑solving mentality
* ITIL foundation preferable but not essential
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender, race, religion, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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