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Income Officer – Social Housing
Location: North West England
Contract: 3-Month Temporary (Strong Potential for Extension)
Working Pattern: Hybrid (Home Working with Estate & Office Visits)
We are working in partnership with a respected Housing Association operating across the North West, who are looking to recruit an experienced Income Officer to support their income management team. This is a great opportunity for a proactive rent management professional who can hit the ground running and make a real difference to residents.
Role Overview
As an Income Officer, you will manage a patch of rent accounts, maximising income collection while supporting tenants to sustain their tenancies. You’ll take a customer-focused, early-intervention approach to arrears management, escalating to legal action where necessary.
Key Responsibilities
* Manage a patch of rent accounts across general needs and/or supported housing
* Proactively monitor rent arrears and take early action to prevent escalation
* Engage with residents to agree and maintain sustainable repayment plans
* Provide advice and guidance on welfare benefits, Universal Credit, and financial inclusion
* Prepare and progress cases for legal action, including court attendance when required
* Work collaboratively with Housing Officers, Financial Inclusion teams, and external agencies
* Maintain accurate rent account records, case notes, and legal documentation
* Carry out home visits and attend meetings across the patch as required
About You
* Previous experience as an Income Officer, Rent Officer, or similar (minimum 12–18 months)
* Strong knowledge of rent recovery, housing legislation, and welfare benefits
* Confident managing arrears cases from early intervention through to court action
* Excellent communication, negotiation, and problem-solving skills
* Experience working with vulnerable residents and partner agencies
* Comfortable lone-working and managing a diverse caseload
* Available to start on 5th January with no notice restrictions
Why Apply?
* Well-established and supportive Housing Association
* Genuine opportunity for contract extension or permanent role
* Hybrid and flexible working model
* Chance to make a meaningful impact on residents’ financial wellbeing
If this role sounds like a good fit, please apply with your most recent CV. Feel free to share this opportunity with anyone in your network who may be interested