IT Support AnalystLocation: BasingstokeSalary: £25,000Role:The role will provide world class first and second line internal IT support to all on-site and remote staff across the Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication.The role is a key part of enabling IT to deliver the strategic objectives for the group.Role Responsibilities:Strive to deliver 100% uptime for our hosted and internal IT servicesProvide, first and second line support for company employees across the groupProvide Desk side support where required to support end usersOverall responsibility for the progression of IT tickets allocated to the individualManagement of starter and leaver processes to ensure new recruits are onboarded and offboarded successfullyAssist with implementation of systems to develop and improve business processes using ITAssist with regular communication with staff to advise them of IT business changes and other key IT informationAssist with the management of all IT assets including security of those systemsEnsure regular patching of all systems, both within Azure and locally are completedAssist with the delivery to KPIs for the IT team to drive revenue, quality and customer experienceAssist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threatsUndertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT ManagerProduce reporting required for managementAssist with WEEE disposal of IT assets and WEEE declaration submissions where requiredMaintain the IT risk register alongside the IT manager and associated remediation plansAssist with Management of support renewalsAssist in the management and support of firewall and network infrastructuresManagement and support of company mobile phonesAssist in the management and support of VOIP phone systemsDelivering consistently against deadlinesAssist with Office 365 management and supportAssist with Automation solutions for desktop and server environmentsAssist with Microsoft Azure server provisioning and support for internal and external customersAssist with Active Directory administration and supportWho We’re Looking For:At least one year of Industry experience of first and second line support within a corporate environmentAbility to work as part of a team or solo as neededExcellent attention to detail and multi-tasking skillsExcellent client-facing and internal communication skills (both written and verbal)Analytical, problem solving and organisational skillsThe ability to produce clear and comprehensive documentation for training or support purposesKnowledge of the latest Windows Operating SystemsKnowledge of latest Microsoft Office productsBenefitsYou’ll get the opportunity to be part of something very exciting. You’ll be a key player in helping to shape Once For All now and in the years to come. Here’s how we enable everyone at Once For All to do their best work:Competitive Salary.Wellness Fund/Private Health25 days’ annual leave per year, plus bank holidays and option to buy or sell more days.Pension planLife InsuranceAccess to the Headspace AppEmployee Assistance ProgrammeTraining/Learning BudgetAnd more …Company:Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including; construction, transport, retail, oil and gas, hospitality education, facility and property management, manufacturing, local and central government sectors.