Job Title: Claims Manager
Location: Aylesbury
Contract Details: Full time, Permanent
Salary: £33,000 - £40,000 per annum, depending on experience
Hours: Monday to Friday, 9am - 5:30pm
About Our Client:
Our client is a leading organisation in the property claims sector, renowned for delivering integrated, seamless services that enhance the customer journey. With a strong trading history, they have built a reputation for innovative and highly efficient solutions that save time and money for insurers. Their commitment to customer satisfaction ensures high retention rates and exceptional service delivery.
Responsibilities:
Oversee the day-to-day operations of a team of claims technicians, ensuring optimal performance
Implement strategies to reduce financial leakage on claims
Understand and prioritise workload based on Work In Progress (WIP) demands
Ensure that customer needs and requirements are met effectively
Manage capacity planning and workflow within the Control Centre
Regularly review and enhance current working practises for best outcomes
Lead change initiatives in line with organisational objectives
Conduct performance reviews and provide constructive feedback to team members
Deliver training and coaching to enhance team capabilities
Collaborate with other departments to ensure seamless service delivery
Address low-level complaints and support the resolution of customer issuesEssential:
Proven perfo...