Are you looking for your next move and want to be part of a team that is hard working and committed to making a difference to our business!
What will you do? E-commerce Support Analyst
The E-commerce support analyst provides analytical and problem solving skills within a team responsible for the support of our e-commerce hybris platform
Some accountabilities of the role:
* Provide 2nd line support, to the agreed SLAs and OLAs, including out-of-hours support on a rota.
* Monitor and tune service health end to end through optimisation, with a view to proactively avoiding service incidents. Manage problems to remove service-affecting incidents.
* Proactively develop skills required to support technology changes and personal development
* Continuous improvement - Act on the support metrics to maintain and continuously improve the team's performance. Be prepared to offer constructive feedback to team members and act on feedback from others
* Ensure adequate records are maintained of all system changes and fault fixes in accordance with departmental policy
* Assist in the rehearsal and documentation of the Companys I.T. disaster recovery plans for the Data Centre failover activity.
* Produce written procedures, documentation and standards as appropriate and instruction and possible demonstration of software changes to the Helpdesk and other support analysts to aid understanding.
Whats in it for you?
Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Youll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
Well also equip you with a benefits package that grows as you grow with the company:
* Competitive bonus
* Save-as-you-earn scheme
* Buy-as-you-earn scheme
* Contributory pension scheme
* Colleague discount across a variety of Group businesses
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!