Dynamics 365/ CRM Support Analyst
Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my client's business critical Dynamics 365 Customer Engagement CRM system – troubleshooting user issues and supporting new system enhancements. This brilliant role offers a great company culture and work environment, as well as fantastic career growth prospects and internal progression.
The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.
My client is seeking a candidate who will work on a hybrid basis – a minimum of 2 days per week from modern Central London offices, and the remainder home working.
Role & Responsibilities
* 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
* Assisting in project related tasks such as requirement gathering, analysis, testing, training users
* System customisation & Power Platform configuration tasks
* Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote
Skills & Qualifications
* Proven experience supporting Dynamics CRM/ D365 CE systems
* Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
* Broad modular/ industry exposure – ideally sales, marketing
* Exposure to Power BI/ Power Platform customisation (preferable, not essential)
* Data management experience (preferable, not essential)
* Confident communication skills, written and verbal – comfortable in a candidate-facing environment
Benefits
* A competitive base salary up to £46,500
* Attractive company benefits package
* Certified training and development opportunities
To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on 0191 338 7564 or send your current CV to n.butter@nigelfrank.com.
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