About the apprenticeship
Duties
Key Responsibilities
🛎️ Reception Duties
• Greet and assist patients at the reception desk with courtesy and efficiency
• Handle telephone enquiries professionally, recording accurate details and directing them appropriately
đź“… Appointment & Messaging Management
• Maintain and manage the appointments system
• Relay messages and home visit requests to relevant staff or GPs
đź’Š Prescription & Filing Support
• Process repeat prescription requests
• Maintain an organised and accurate filing system
🧹 Environment & Safety
• Keep the reception area clean and welcoming
• Adhere to confidentiality protocols and Health & Safety regulations
đź“Ś Additional Duties
• Undertake any other tasks as directed by the Practice Manager
Requirements
Qualifications
GCSE Maths & EnglishEssential Qualities
• Friendly and approachable personality
• Strong team player
• Willingness to undertake further training
• Good literacy and numeracy skills
Desirable Skills
• Basic computer proficiency
Skills
Essential Qualities
• Friendly and approachable personality
• Strong team player
• Willingness to undertake further training
• Good literacy and numeracy skills
Desirable Skills
• Basic computer proficiency
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
ACO Training Ltd
Qualification
Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Cwmfelin Medical Centre
298 Carmarthen Road
Swansea
SA1 1HW