About Bruntwood
We are commercial property specialists operating sites across the UK. At Bruntwood, we’re committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow.
Location & Schedule
You’ll work in our wonderful Melbourn Science Park located just outside of Cambridge city centre. You’ll be working 12 hours a week, 6 hours a day (09:00‑16:00 with an hour lunch break or 09:00‑15:30 with half hour lunch break) – on Wednesday & Friday. Please note this is a temporary position, 6‑month fixed‑term contract.
Job Purpose
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work with our clients/tenants on a regular basis. It’s important that you are approachable and love speaking to people and building relationships.
Key Responsibilities
* Deliver a positive customer experience within the buildings and in the park at all times
* Facilitate new customer viewings to support the sales process
* Manage the meeting room booking process from customer booking to payment
* Host the meeting rooms, including setting up and refreshing them according to customer requirements, maintaining high standards of presentation
* Manage own workload, flexing between essential desk‑based tasks and building relationships with customers
* Assist the operations team with data entry, document upload and file management
* Collate all customer intelligence and update systems accordingly to support sales and retention
* Support the Customer & Community Operations Manager to deliver an exciting and engaging customer engagement programme, including hosting and promoting events and updating the Bruntwood App
What We’re Looking For
* Administrative experience – proficient in Excel, Word and email correspondence
* Can‑do attitude, able to step up to the challenges of working in a fast‑paced, dynamic and developing organisation
* Curious and interesting people, with high attention to detail and a drive to go above and beyond for customers – motivation and a positive attitude are key
What You’ll Get
* An opportunity to work with a friendly, passionate and experienced team
* Ability to contribute towards the growth of the company and its direction
* An exciting place to work and a challenging role, full of opportunity and new experiences
Benefits
* 28 days holiday plus your birthday off work – and you can also buy and sell holidays
* 24 hours a year volunteer time – endless opportunities to support the causes that matter most to you
* Free healthcare cash plan for all colleagues, so you can claim back medical expenses such as optical, dentist and physiotherapy. We also offer free private healthcare cover on an opt‑in basis
* Life assurance cover for all colleagues
* Up to 8% matched pension scheme
* Discounts & cashback at leading retailers
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back – The Oglesby Charitable Trust has donated more than £25 m since it started out in 2001, supporting charities across arts and culture, education, environment, medical research and social & health inequality.
Our operations team make up a huge part of our workforce. Therefore it’s incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.
We’ll do our best to accommodate any adjustments you need at interview. Please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.
We’ll do our best to get back to you within a week of your application; if it has been longer than this, please feel free to email talent@bruntwood.co.uk for an update.
For successful applicants we conduct a one‑stage interview process that will give you the opportunity to come and see the site, meet the team and ask questions to ensure it’s the right fit for you.
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