Are you an organised and approachable individual looking to make a difference in the lives of others?
We are currently seeking a dedicated Band 2 Receptionist to join our community drug and alcohol team across Aldershot and Basingstoke.
You will be the first point of contact for service users, carers, and professionals visiting our hub. In this varied and rewarding role, you'll support administrative functions and deliver a warm, efficient reception service within a supportive multi-disciplinary team.
Main duties of the job
o Provide a high-quality reception service for service users, families, and external visitors
o Deliver full administrative and secretarial support to the Inclusion team
o Answer calls and respond to enquiries in a professional and confidential manner
o Maintain filing systems and assist with managing correspondence
o Support meetings by preparing documentation and taking minutes as required
o Process incoming and outgoing mail, maintain office stock, and operate petty cash
o Use IT systems (including ILLY and Microsoft packages) to enter data and generate reports
o Work flexibly across our hubs in Aldershot and Basingstoke
About us
Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.
We encourage career development provided by in house training programs and coaching support.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
Details
Date posted
04 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
301-IT-25-7372281
Job locations
Inclusion Aldershot
Alexandra Road
Aldershot
GU11 3HU
Job description
Job responsibilities
Please see the attached job description for the full list of duties and responsibilities, a summary is below:
Youll be working closely with recovery workers, medical staff, volunteers, and external agencies, helping ensure a smooth experience for those accessing our services. Your role will include administrative duties, welcoming visitors, managing stock, and maintaining accurate service records. You'll also contribute to audits and maintain confidentiality at all times. We are looking for someone who is confident with IT, can multitask, and thrives in a supportive, recovery-focused environment. Full training and ongoing support will be provided.
Job description
Job responsibilities
Please see the attached job description for the full list of duties and responsibilities, a summary is below:
Youll be working closely with recovery workers, medical staff, volunteers, and external agencies, helping ensure a smooth experience for those accessing our services. Your role will include administrative duties, welcoming visitors, managing stock, and maintaining accurate service records. You'll also contribute to audits and maintain confidentiality at all times. We are looking for someone who is confident with IT, can multitask, and thrives in a supportive, recovery-focused environment. Full training and ongoing support will be provided.
Person Specification
Experience
Essential
* Previous admin/reception experience
Desirable
* Experience working in a healthcare or drug and alcohol setting
Skills
Essential
* Competence using Microsoft Office, spreadsheets, and databases
* Good interpersonal and communication skills
* Ability to prioritise and work under pressure
Qualifications
Essential
* Good basic level of education and good command of the English.
Person Specification
Experience
Essential
* Previous admin/reception experience
Desirable
* Experience working in a healthcare or drug and alcohol setting
Skills
Essential
* Competence using Microsoft Office, spreadsheets, and databases
* Good interpersonal and communication skills
* Ability to prioritise and work under pressure
Qualifications
Essential
* Good basic level of education and good command of the English.