Overview
Join the Customer Service Team Leader role at Paddy Power.
We’re seeking a proactive Customer Service Team Leader to welcome customers in our retail shops and deliver outstanding hospitality while promoting our online and retail products.
What you’ll do
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting salary
£12.75 per hour
How you’ll do it
We want people who will exceed customers' expectations, build effective relationships with customers, and create a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities
* Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
* Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
* Competitive salary including pay increase after
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Our values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\'t have to meet all the requirements listed to apply for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Entertainment Providers
Location: Swindon, England, United Kingdom
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