Customer experience coordinator

Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.

We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.

The successful post holder will have a proven experience in customer care and preferably has a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. You will also illicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive.

The Customer Experience Officer will support all aspects of managing complaints including, recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes. You will ensure learning from compliments and make recommendations to improve our practice based on the positive feedback we receive.

If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager on 0161 236 0829.