Overview
Join M&S as a Christmas Customer Assistant in our Foods section at Bridgwater Simply Food. You’ll champion our high-quality products, great value offers, and excellent customer service. You will be a brand ambassador ready to recommend our newest Food products and ensure customers feel valued with remarkable service.
Work pattern
Week 1: Monday 10:00–14:00; Tuesday 10:00–14:00; Wednesday 10:00–14:00; Friday 10:00–14:00; Saturday 10:00–14:00. Week 2: Sunday 06:00–10:00; Tuesday 10:00–14:00; Wednesday 10:00–14:00; Thursday 10:00–14:00; Friday 10:00–14:00. (Subject to operational requirements; some weeks may involve full-time hours during weeks commencing 14th and 21st December.)
Responsibilities
* Serve customers efficiently, on the shop floor and at service points
* Keep the store clean and tidy and ensure shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Strong attention to detail and commitment to quality work
* Open to feedback and self-improvement
* Ability to plan and manage own workload effectively
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships and be a good listener
* Good digital capability
Equality, Diversity and Inclusion
Marks & Spencer is committed to an inclusive organisation, with flexible working options and an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments in the recruitment process, please let us know so we can ensure a fair and transparent assessment.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
* Retail
We encourage referrals to increase your chances of interviewing.
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