Temporary Supporter Care Officer – £14.20/hour – Bristol/Hybrid
Contract:Temporary, full-time (35 hours/week)Rate:£14.20/hour + holiday payLocation:Bristol – hybrid (2 days/week in the Bristol hub)Start date:ASAPOur charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.The role You’ll be the friendly, helpful first point of contact for supporters – answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity’s e-commerce shop. You’ll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.Key responsibilities:Respond promptly to supporter enquiries across multiple channelsUpdate and maintain the supporter database (Donorflex) with accurate contact and donation detailsProcess and reconcile donations, ensuring prompt banking and thanking of donorsProvide first-line support for legacy and in-memory giftsSupport e-commerce customers with orders and enquiriesHandle complaints professionally and in line with proceduresCollaborate with fundraising teams on projects, ensuring excellent customer serviceMonitor compliance with fundraising regulations and data protection legislationWe’re looking for someone with:Experience in a customer service role, handling enquiries via phone, email, and digital channelsStrong written and verbal communication skillsExcellent IT literacy, including Microsoft Word, Excel, and OutlookExperience with CRM systemsUnderstanding of GDPR and fundraising regulations (or willingness to learn)Ability to work independently and plan effectivelyA commitment to delivering high-quality supporter careIf you’re passionate about great customer service and supporting a charity’s mission, we’d love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay.
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
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