Can you stay on task and focussed? Are you IT literate specifically in Excel? • Co-ordinating results/certificate processing prioritising by date • Ensuring accuracy of results/certificates by carrying out checks as necessary • Training staff on results processing as required • Following up results queries with engineers • Updating track sheets with notes as required • Updating client portals with results/certificates as required • Identifying and reporting any potential issues • Weekly progress reporting to Operations Management Team • Processing engineer label requests & cross referencing with planned bookings • Assisting with other administrative tasks as and when required • Ensuring results are completed at month end in a reasonable time frame – agreed monthly with Operations Management Team • Carrying out duties to a quality and standard set out in the Quality Management and Customer Care policy in addition to the Staff Handbook issued at induction