This role is part of the Tesco Mobile team and will be based out of the Tesco Mobile Slough, Welwyn Garden City or Manchester office.
Working as part of TM’s Procurement Chapter, TM’s Supplier Governance Managers ensure delivery of end-to-end services are achieved to agreed SLAs and underpinning KPIs, as well as identifying and managing to delivery continuous business improvements opportunities.
Your role will require you to directly manage Supplier Relationship Meetings (regular monthly or quarterly meetings) to monitor contracted service levels and KPI’s, and, more strategic cross business Annual Governance Meetings, in which a full review of every facet of a Suppliers performance is monitored and improved upon (including financial, engagement/relationship, commercial, contractual, operational, and security). You will also provide training and support across the business where these forums are managed by contract owners.
Who we are Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.
Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.
Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!
The must haves
In order to be considered, you must have the following experience;
1. Demonstrate a track record of successfully owning and nurturing supplier relationships.
2. Proven ability to manage stakeholders effectively, both within the organization and externally.
3. Previous experience driving continuous improvement initiatives to enhance operational efficiency.
4. Previous end-to-end delivery excellence experience.
5. Supplier Performance Monitoring experience: monitor supplier performance against contracted standards, including SLAs and broader performance metrics.
6. Balanced Scorecard Facilitation experience: Lead the development of a balanced scorecard approach, fostering collaboration between procurement and supplier partners to align performance perspectives and meet the needs of all functions.
The other stuff we are looking for We'd also love you to bring;
7. Experience of Telecoms would be advantageous
8. Experience of auditing processes, and knowledge of ITIL methodology.
What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.