Supporting the work of the Jeweller since 2006 At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. At Queensmith, we understand that our greatest asset is our exceptional team. As Head of Manufacturing, you lead our in-house workshop and are responsible for ensuring every piece crafted meets our quality control standards, supports commercial goals, and reflects our brand’s promise. You are accountable for workshop performance across people, processes, and products, improving efficiency, consistency and output quality while building a culture of accountability and continuous improvement across the workshop, including the setting and mounting teams.
You will shape the future of the team by developing Leads, encouraging knowledge sharing and addressing skill gaps through hands-on training in collaboration with HR and our Head of Workshop L&D.
The role owns all aspects of execution, from precious metal and tooling usage to team development and KPI performance, ensuring consistent, high-quality output that meets expectations every time. You are responsible for providing quality and output across the workshop team members, implementing clear production standards, and actively managing performance, quality, and time expectations. Responsible for scaling manufacturing operations to support business growth, including preparing for distributed or multi-site production
Own KPI performance across productivity, quality, and efficiency using data to optimise output, meet deadlines and drive continuous improvement.
Manage the manufacturing and workshop operations with direct people leadership responsibilities
Demonstrate strong commercial awareness with experience owning budgets, managing precious materials, and controlling operational costs
Organise scheduled maintenance and Health & Safety certification across all workshops.
Oversee quality standards, health & safety, and compliance (including security protocols)
Responsible for process optimisation and output quality across workshop team members
Collaborate & communicate effectively across teams and with external partners (e.g. metal suppliers), and present operational plans, sourcing insights, and performance update to senior stakeholders
Robust leadership background in manufacturing roles and expertise in optimising process workflows
~360-degree team and people management in different locations/geographies
~ Ability to lead large, skilled teams and deliver results through others while building accountability and trust
~ Experience maintaining consistent operational standards and output quality across multiple locations and / or teams
Team leadership & performance management
High volume, continuous manufacturing & business process improvement
Commercial & financial acumen and cost control
Jewellery production or hands-on workshop knowledge
At Queensmith, we believe jewellery should be as unique as the stories it represents. That’s why we’ve redefined bespoke jewellery, making it accessible, personal, and beautifully simple.
Whether you’re planning the perfect proposal, tying the knot, or celebrating life’s most meaningful milestones, your jewellery should be about you—not us.
As specialists in lab-grown diamond jewellery, we’re proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we’re offering a responsible alternative to mined diamonds without compromising on quality or beauty.
Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation’s journey.
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