At Trinity Hospice & Brian House, our volunteers are at the heart of everything we do - and nowhere is this more visible than in our retail shops, which play a vital role in generating income to support patient care. We're looking for a Retail Volunteering Development and Strategy Lead to help shape the future of volunteering across our retail network. This is a new and exciting role, focused on developing the strategy, tools and approaches that will enable our shop teams to attract, engage and retain volunteers in a sustainable and flexible way.
About the role
You’ll work closely with the Head of Retail and in partnership with our Volunteering Services team to:
- Develop and deliver a retail volunteering strategy aligned to our organisational goals.
- Use data and insight to identify opportunities to grow and strengthen our volunteer base.
- Create practical frameworks, toolkits and resources to support shop managers in attracting and retaining volunteers.
- Lead initiatives to improve volunteer engagement and experience across our retail teams.
- Support new shop openings and developments with tailored volunteer approaches.
- Build relationships with local partners, including community organisations and colleges.
This role is about influence, innovation and enabling others – not direct recruitment management – helping to embed consistent, high‑quality volunteer practices across our retail function.
Qualifications
We're looking for someone who:
- Has experience of working with or developing volunteer programmes.
- Enjoys using data and insight to drive improvement.
- Can create practical tools and guidance that others can easily use.
- Is confident building relationships and influencing across teams.
- Is passionate about delivering great volunteer experiences.
- Has experience in charity retail (bonus).
We want a strategic thinker who can keep solutions practical and grounded.
Benefits
- A rewarding role where every sale supports local hospice care.
- 38 days annual leave (pro rata), including Bank Holidays.
- Access to health and wellbeing support.
- Enhanced maternity/paternity benefits.
- Pension Scheme.
- A chance to be part of a caring, community‑focused organisation.
If you’re motivated by making a difference and want to help us strengthen and grow our retail volunteering offer, we’d love to hear from you.
