Overview
Join to apply for the Online Manager role at Asda.
Job Title: Online Manager
Location: Linwood
Employment Type: Full time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Store Management
Closing Date: 25 September 2025
At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.
Responsibilities
* Lead the store’s online shopping operation to deliver fast, accurate, and friendly service for home delivery and click & collect.
* Oversee picking, packing, and dispatching of online orders while maintaining quality standards and on-time delivery.
* Manage a team of personal shoppers and delivery drivers; motivate, organise, and develop the team.
* Use data and insight to manage volume, improve efficiency, and respond to customer feedback.
What Makes a Brilliant Online Manager
* Customer-focused: Deliver convenience and reliability in online shopping.
* Operationally strong: Confident with logistics, order fulfilment, and delivery schedules in a fast-paced environment.
* Tech-savvy: Comfortable using systems and data to track performance and solve problems.
* Leadership: Lead by example, support your team, and foster accountability and service excellence.
* Detail-oriented: Ensure accuracy, freshness, and quality in every order.
* Adaptable: Thrive in a dynamic environment and flex to changing customer demand.
What You’ll Bring
* Experience managing or supervising in a retail or logistics environment.
* Strong organisational and planning skills.
* A passion for leading teams and delivering great service.
* Confidence using technology and data to drive performance.
* Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
Everything you\'ll love
* Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
* Discretionary company bonus scheme
* Access to an enhanced electric car scheme
* Free eye test for you and your nominated user
* Discounted rates and special offers on Asda services
* Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and more
* Company pension
* Wellbeing: 24/7 virtual GP, 24/7 EAP, free counselling, legal, mortgage, cancer and bereavement support
* Asda Allies Inclusion Networks
* Parental leave policies including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and fertility treatment support
* Colleague recognition programme
* Special offers and discounts across services from parking to entertainment
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Retail
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