Lead Digital Trainer
University Hospitals of Leicester NHS Trust
Closing date: 07 May 2026
Main duties of the job
Using your specialist knowledge to provide efficient, integrated and customer‑focused training to all staff, delivering excellent customer service, supporting the team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
Support the delivery of the overarching training framework and content for the training strategy and successful delivery of this in conjunction with the digital training team.
Using your specialist knowledge, propose the individual training approach for each project, sign off by key stakeholders, delivery and review through reflective sessions post go‑live.
Demonstrable evidence of continuous improvement to training provision, recommending and implementing improvements to training plans.
Delivery of Business as Usual training plans, carrying out regular reviews to ensure training is fit for purpose and meeting the needs of the diverse range of clinicians.
Job responsibilities
* Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available.
* Support the Digital Training and Engagement Manager with the allocation of resources within the team as required.
* Provide training advice regarding Clinical Applications.
* Support the Training and Engagement Manager in ensuring training booking systems processes are up to date.
* Provide the content for the training prospectus within your area of responsibility and ensure training courses are publicised.
* Plan flexible training delivery methods to meet the users varying needs and time constraints.
* Understand thoroughly the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.
* Develop training materials, user manuals and guidance notes for Trust information systems.
Person Specification
Training and Education
* Educated to post‑graduate degree level education or equivalent level or equivalent experience delivering training services.
* Recognised learning and development qualification.
* Demonstrable understanding of clinical workflows relevant to EPR in NHS setting.
* Evidence of continuous personal and professional development.
Experience
* Must demonstrate experience in course development, planning and delivery, contributing to the success of a multi‑disciplinary team as an effective team member, contributing to the development of policies and procedures and of developing and executing testing plans.
* Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality.
* Demonstrable experience of leading a team in a training environment (preferably in an NHS environment) and understanding of NHS IT systems and services.
Skills
* Ability to perform well under pressure and manage unpredictable workload with conflicting priorities.
* Quality focused with an innovative approach and ability to solve complex problems.
* Good knowledge and training technique delivery.
* Must have a methodical, disciplined approach to working practices.
* Have knowledge of and be able to communicate effectively on complex operational requirements for training delivery (e.g. performance monitoring).
* Ability to undertake duties effectively and to time in line with legislation, policies and procedures.
* High level of proficiency in the use of IT tools, particularly Microsoft Office.
* Advanced keyboard skills.
* Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust.
Analytical and Judgement skills
* Effective verbal and written communication and presentation skills suitable for a range of audiences.
Planning and organisation skills
* Able to clearly manage priorities for self and contribute to those of the team in order to meet targets.
Equality, Diversity and Inclusion
* Able to clearly manage priorities for self and contribute to those of the team in order to meet targets.
* All staff are expected to engage in compassionate and inclusive leadership in the provision of high‑quality care and interactions with others.
Other requirements specific to the role
* Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels.
* Ability to deliver to targets and deadlines. Aligned to the Groups values of Compassion, Accountability, Respect, Integrity and Courage.
* Highly motivated, hard‑working, self‑confident, robust and resilient individual with drive and determination to deliver.
* Able to perform confidently in stressful situations.
* Honesty and professional integrity.
* Commitment to personal development and development of staff.
* Can constructively challenge and effectively manage conflict to reach a positive conclusion.
* Passionate commitment to embedding diversity and equality internally and externally.
* Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role).
Communication and relationship skills
* Ability to contribute to the effective performance and budgetary management and control in Service area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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