Permanent vacancy - Call handler Salary - 27,294 (plus annual bonuses) Excellent benefits package and working environment including optional healthcare, pension scheme, death in service. Working hours - 12 hour shift patterns 7am - 7pm. Our client based in Hillington, is looking for a call handler to join their busy office. They work 12 hour shift patterns but this leads to some excellent time off and a very healthy work/life balance. If you have knowledge of alarms and dealing with emergency situations that would be a great advantage. Respond to alarms within defined service level agreements (SLAs) Investigate alarms and liaise with customer sites to agree appropriate corrective actions, including remote system access where required Raise service requests for customer contractors in line with agreed processes Provide first-line technical support to customers, ensuring a high standard of customer service Working hours and rotas as as follows: Week 1 - Monday, Tuesday, Saturday & Sunday Where Call Centre Experience would be an advantage for this job its not actually essential, we are looking for someone who can provide first class communication skills, both written and verbal An excellent telephone manner and attitude is essential A flexible and hard-working attitude, with a can do mind set Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.