Description Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs.
Department: Claims Management
Location: Liverpool
Key Responsibilities
* Provide technical support and guidance to Motor team members to assist them in reaching their full potential, using the technical competency frameworks.
* Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and identify where support can be provided.
* Implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members.
* Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.
* Complete projects and process updates in order to improve current operating practices or to address specific client issues.
* Handle a caseload of Fast Track files.
* In the absence of the Team Leader provide operational assistance as and when required.
* Working Hours: 35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.
Skills, Knowledge and Expertise
* Experience in civil litigation claims handling / as a legal File Handler or suitably qualified.
* Experience of handling Fast Track RTA litigated case load (including credit hire).
* An understanding of insurance litigation practice and processes together with indemnity principles.
* Knowledge of the litigation process / working knowledge of the CPR.
* Good advocacy skills.
* Good client care skills and evidence of working to client guidelines.
* High level of analytical skills.
* Excellent listening, verbal and written communication skills.
* Ability to prioritise work, keep to deadlines and work under pressure.
* Ability to anticipate problems and identify solutions.
* Experience of time recording and billing systems.
* Excellent IT Skills.
* Necessary: Qualified solicitor / CILEX with necessary practice rights.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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