We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
The British Council is seeking a highly organised and proactive Exams Officer to ensure the smooth, secure and efficient delivery of examinations across the UK & Ireland. This role plays a central part in coordinating test operations—planning, scheduling, logistics, test‑day delivery and post‑test services—while maintaining exceptional customer experience and full compliance with corporate and awarding‑body standards.
About the Role
The Test Day Delivery Coordinator ensures that all exams run safely, accurately and on time. The role leads operations at test venues, manages test day staff, resolves issues in real time, and ensures that all processes meet British Council and exam board requirements. Working in a fast‑paced environment, the post holder supports continuous improvement, risk management and operational excellence across the Exams unit.
Key Responsibilities
* Coordinates test‑day operations, including venue readiness, staff oversight and troubleshooting.
* Plans logistics and resources to ensure timely, cost‑effective delivery of all exam products.
* Acts as the main point of contact for venue staff, suppliers and customers on operational matters.
* Resolves customer operational complaints and escalates complex issues when required.
* Ensures strict adherence to exam security, risk management, child protection and audit requirements.
* Conducts venue assessments, health & safety checks, and frequent spot checks on test days.
* Records and reports operational data to support decision‑making and continuous improvement.
* Supports recruitment, coordination and development of test day personnel.
* Participates in a duty‑officer rota including early mornings and weekend work.
Requirements
* Experience working in busy, high‑pressure operational environments.
* Strong organisational skills with the ability to coordinate people and resources efficiently.
* Excellent communication and stakeholder‑management skills.
* Ability to build strong relationships with external partners such as exam venues.
* IT proficiency and commitment to following risk and compliance procedures.
* Fluent written and spoken English; additional local language skills are an advantage.
* Experience in exams delivery or compliance‑driven environments is desirable.
Staff who work in our London Office receive a London Market allowance (LMA) which is an allowance paid in addition to their salary. The allowance is given in recognition of the high cost of living in London. The allowance is currently worth £3,300.
Further Information
Pay Band – Local Pay Band 6/G
Proof of Identity requirements/right to work in country – Candidates must have the right to live and work in the country in which the role is based.
Gross Annual Salary – from GBP
Contract Type – one year fixed term contract
Job type – Full-time on-site work
Location – London, United Kingdom
Closing Date – Thursday, 26th of February 2026, applications will close 23:59
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email