Overview
Join to apply for the Day Concierge role at LRM Prime LTD
LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.
One Crown Place is a striking new destination where bold architecture meets vibrant urban life. Designed by Kohn Pedersen Fox, its two prismatic towers soar 28 and 33 storeys above a six-floor podium featuring GradeA office spaces, retail, a boutique hotel, and private club lounges. With 246 exceptional apartments, tailored interior design by Bowler James Brindley and Sophie Ashby, and expansive communal spaces—including a roof garden, cinema room, gym, work hub, private dining and lounge—it embodies a transformational lifestyle rooted in comfort, culture, and sophistication. Positioned at the crossroads of the City and Shoreditch, One Crown Place offers unparalleled connectivity—just a few minutes from Liverpool Street and Moorgate stations, providing fast access across London and beyond via the Elizabeth Line. This is a destination in full: a vibrant, mixed‑use development that offers residential excellence, retail diversity, and cultural character in an iconic new chapter for London’s East.
What you will be doing! Building & Resident Safety
Responsibilities
* Support the implementation of the Building Safety Act 2022, ensuring the building remains safe for all occupants.
* Monitor and regulate access to the property, controlling entry for suppliers, contractors, and visitors in accordance with procedures.
* Conduct regular internal/external inspections, patrols, and communal area checks including temperature monitoring and Health & Safety compliance.
* Respond appropriately to any situation that may jeopardise the safety or wellbeing of residents, staff, or the organisation.
* Act as Emergency Contact in line with the Crisis Management Plan when Senior Managers are unavailable.
* Maintain accurate access logs and inventory for all keys, fobs, and access cards.
* Ensure full awareness of fire safety procedures, attend drills, and understand evacuation routes and emergency equipment locations.
Customer Service & Stakeholder Engagement
* Deliver sincere, courteous, bespoke, and prompt interactions in-person, via app, and over the phone.
* Anticipate stakeholder needs by interpreting nonverbal cues, asking proactive questions, and taking thoughtful action.
* Follow up on requests to ensure completion and resident satisfaction, aiming to exceed expectations.
* Maintain awareness of cultural, demographic, and social differences when delivering service.
* Maintain and utilise stakeholder preference records to deliver personalised experiences.
* Build and sustain relationships with local businesses and service providers to enhance the resident experience.
Front of House Operations
* Participate in day and night shift rotation, ensuring full coverage and adherence to schedules.
* Manage post, packages, and deliveries, ensuring accurate logging and timely communication.
* Ensure all visitor, contractor, and delivery logs are up-to-date and accurate.
* Follow Standard Operating Procedures (SOPs) and uphold building security protocols at all times.
* Operate and maintain a detailed daily log, capturing incidents, resident requests, and shift handovers.
Event Support & Amenity Activation
* Assist in the planning and coordination of events to promote resident engagement and use of amenity spaces.
Team Training & Collaboration
* Assist in training new starters, supporting inductions, and raising concerns to the Operations Manager as needed.
* Participate in departmental meetings, contributing to communication and improvement of service standards.
* Support the updating and upkeep of the Concierge Manual and SOPs.
* Perform ad hoc duties as assigned by Senior Managers to support day-to-day operations.
Administration & Communication
* Maintain a clean, professional, and organised Front of House and shared workspace.
* Track and escalate complaints, incidents, and service issues to ensure resolution.
* Communicate promptly with managers about resident requests, incidents, or operational changes.
* Ensure guest announcements are made as per resident instructions.
Health & Safety Compliance
* Understand and comply with the Health and Safety at Work Act and all relevant regulations.
* Accurately record accidents and incidents in line with internal Health & Safety policies.
* Only perform tasks for which you are qualified and trained.
Confidentiality & Data Security
* Maintain strict confidentiality in all dealings with resident and organisational information in line with UK GDPR and the Data Protection Act 2018.
* Ensure the integrity, accuracy, and security of both computerised and manual data systems, in accordance with data protection procedures.
Why Join us?
* Work at one of London's most prestigious residential developments.
* Be part of a high-performing team in delivering world-class resident services.
* Competitive salary and benefits package.
* Opportunity for career development and progression.
If you are a proactive and detail-oriented concierge with a passion for excellence, we would love to hear from you!
EEO Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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