Join our team as a Customer Experience Manager!
Are you a forward-thinking leader passionate about creating exceptional customer experience?
We’re looking for an experienced Customer Experience Manager to join our dynamic team on a fixed term basis until the end of March 2026.
This is an exciting opportunity for a forward-thinking people- focused leader to join our team and work alongside our other Customer Experience Managers to really make a difference for our customers.
Our Customer Experience Managers take overall responsibility for our sub teams, Triage, Investigations, Quality Assurance, After Care and Business Partnering. Responsibility for specific areas will be agreed once the successful candidate is in post.
We’re looking for someone with good knowledge and experience of working in a highly regulated environment with a good understanding of the Housing Ombudsman Complaint Handling Code and the regulatory standards.
This role will be key in driving and enhancing our customer/people centric culture, ensuring that customers are heard and understood and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values and create proud people matter customer experiences.
Some things we are looking for:
* Able to work in a fast-paced environment and act decisively to ensure early resolution for customers.
* Able to deal sensitively and professionally with a wide variety of customers and provide an individual tailored service.
* Able to communicate with colleagues at all levels with the ability to inspire and motivate a wide range of people.
* Demonstrable experience working within a Customer Services/Experience role.
Some of the great benefits we can offer you:
* Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
* Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
* Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
* Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
* Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
* Learning and Development opportunities.
* Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
How to Apply:
If you’re ready to take the lead shaping exceptional customer journeys and fostering a culture that puts people first, we’d love to hear from you!
Click “Apply Now” to complete an online application and upload your CV.