LaunchGood is actively looking for a KYC (Know Your Customer) Analyst!
LaunchGood is a global crowdfunding platform dedicated to supporting Muslims in launching good across the world by helping them raise funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. We are seeking a highly skilled and dynamic KYC (Know Your Customer) Analyst to join our team. The analyst will be responsible for ensuring the company is protected against individuals attempting illegal financial transactions by performing detailed verification checks on clients and monitoring these accounts.
The KYC Analyst will proactively identify and address financial concerns, contributing to a secure and inclusive environment where users can thrive, and shaping a positive user experience.
Deliverables
1. KYC Review:
2. Review and analyze campaigns with sound judgment to approve campaigns submitted by campaign creators.
3. Investigate and assess documents provided by customers to verify campaign validity and accuracy.
4. Manage cases involving customer concerns via phone, email, and resolution platforms.
5. Act as a decision-maker when customers deviate from LaunchGood Guidelines, Policies, or Terms of Use.
6. Complete the customer support lifecycle, ensuring KYC requirements are met and payments are processed promptly.
7. Adhere to LaunchGood’s Compliance & Risk Management policies and procedures.
8. KYC Process:
9. Review and validate KYC documentation timely, adhering to all compliance guidelines.
10. Perform KYC verification, OFAC/OSFI sanction list screening, Finclusive, and World Check screenings.
11. Report suspicious activities to the Chief Compliance Officer or AML Officer.
12. Monitor for fraudulent transactions and report them immediately.
13. Document user feedback for the Trust and Safety team.
14. Stay informed on industry trends through continuous research.
15. Respond to customer inquiries within 24 hours.
16. Follow up on requested information and verify regulatory compliance.
17. Prioritize tasks based on urgency and complexity.
18. Collaborate with the KYC lead for process improvements and industry insights.
19. Work closely with internal departments to assist with requests.
20. Support and Learning:
21. Offer support through direct communication, especially when immediate assistance is needed.
22. Follow up on customer inquiries and provide real-time compliance assistance.
23. Willingness to work on weekends.
Core Competencies
* Analytic Skills
* Critical Thinking
* Crisis Management
* Communication Skills
* Conflict Resolution
* Problem Solving
* Attention to Detail
* Adaptability
* Tech-Savviness
Requirements
* Minimum three years in a KYC Analyst role at a financial institution or crowdfunding company.
* Proficiency in regulatory compliance and industry standards.
* Strong understanding of KYC procedures and documentation.
* Excellent communication and problem-solving skills.
* Attention to detail and sound judgment.
* Availability for a 5-day work schedule, including weekends, overlapping with EMEA or NA time zones.
The LaunchGood Vision
LaunchGood aims to revive the spirit of creativity and entrepreneurship within the Muslim community globally. It is a network that connects hearts and supports great ideas, fostering a community where Muslims can showcase their capabilities and contribute to societal progress. Join us in making a difference—one ambitious project at a time.
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