Motor Claims Team Manager
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Croydon (at least 3 days a week office)
55k plus bonus
Croydon | Hybrid (3 days in office)
£55,000 + Bonus
IPS are working with a global insurer looking to appoint a Motor Claims Team Manager to lead a high-performing team handling complex third-party motor claims.
This is a leadership role with real influence youll shape performance, drive technical excellence, and play a key part in controlling indemnity spend while improving customer outcomes.
The role
Youll manage a team of adjusters handling predominantly Third Party Property Damage claims, with exposure to credit hire and some bodily injury. Working closely with senior leadership, youll be responsible for delivering strong operational performance, maintaining technical standards, and embedding a culture of continuous improvement.
Youll also act as a key escalation point, ensuring customer outcomes are handled fairly and efficiently, while maintaining strong relationships with brokers and clients.
What youll be doing
Leading, coaching and developing a team of motor claims professionals
Driving performance against KPIs, SLAs and cost control targets
Providing technical guidance on complex claims (up to circa $500k)
Managing stakeholder relationships across brokers, customers and internal teams
Ensuring strong governance, compliance and audit performance
Implementing strategies to improve claims outcomes and service delivery
Handling escalations and complaints with a customer-first approach
Experience
Proven experience leading motor claims teams
Strong technical knowledge across casualty motor xsngvjr (TPPD, credit hire, some BI)
Experience handling complex/high-value claims
Solid understanding of the UK motor claims landscape and regulatory framework
Confident communicator with the ability to influence at all levels
Strategic mindset with a focus on improving performance and reducing costs
Organised, proactive and comfortable in a fast-paced environment
This is a chance to step into a visible leadership role within a well-established global business, where youll have the autonomy to shape your team and make a measurable impact.