Helpdesk Coordinator
📍 Winsford
🕘 Full time: Monday–Friday, 9:00am–5:00pm
Pay rate: £13.85
We are a growing facilities maintenance company seeking a reliable and organised Helpdesk Coordinator to join our team. This is a key role at the heart of our daily operations, ideal for someone who is confident, customer-focused, and thrives in a fast-paced environment.
The Role
As a Helpdesk Coordinator, you will be responsible for managing incoming requests, coordinating maintenance activities, and ensuring excellent service delivery to our clients.
Key Responsibilities
* Handling incoming calls and emails from clients, subcontractors, and engineers
* Logging and managing maintenance jobs accurately via the helpdesk system
* Coordinating with engineers, subcontractors, and suppliers
* Raising, issuing, and following up on quotes
* Providing regular updates to clients and managing jobs from start to completion
* Escalating urgent or overdue issues appropriately
* Maintaining clear and accurate records
* Preparing basic reports
* Monitoring SLAs and KPIs, ensuring deadlines are met
* Triaging incoming requests and assigning correct priority levels
* Supporting invoicing processes
* Updating client portals and systems in line with contractual requirements
About You
* Previous experience in a helpdesk, facilities, maintenance, or customer service role
* Confident telephone manner with professional written communication skills
* Strong organisational skills and attention to detail
* Ability to prioritise workload and manage multiple tasks effectively
* Comfortable using IT systems (Outlook, Excel, job management systems, etc.)
* Calm under pressure with a professional approach to challenging situations
What We Offer
* A stable, long-term position within a growing company
* Supportive and collaborative team environment
* Ongoing training and development opportunities