About the job.
National Highways have a brilliant new role. As a Claims Manager you will be responsible for managing Claims Handlers in terms of claims, offering guidance, support, expertise and performance management to ensure timely resolutions of the overall claims portfolio within their Hub for National Highways within legal frameworks.
This role will be based out of our Birmingham office.
The role will be on a hybrid working basis and you will be required to work a minimum of 2 days per week in the office.
1. To directly line manage a Claims Team, providing full managerial support.
2. Risk assess decision making on the organisation, with outcome of claims being subject to the setting of legal precedent, therefore ensuring evidence is robust and decisions made are legally defensible and up to scrutiny.
3. Liaise closely with internal and external stakeholders, including service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors/estimators, barristers, legal department, claimants, insurance providers to collate robust evidence to the support the time resolution of claims.
4. Review cases put forward by Claims Handlers and with financial delegation ranging between £20k and £50k dependent on team and situation, taking recommendations from Claims Handlers. Making decisions based on precedent and experience to ensure the timely resolution for ...