Overview
Luxury Tailor-made Travel Consultant – North America specialist
Reporting To: Sales Team Leader and Head of Sales
Overall purpose of Position: We are looking for proven, experienced sales consultants with a passion to sell luxury and experiential holidays, primarily in North America (USA and Canada), although you will frequently deal with worldwide clients through our three luxury brands – Wexas, The Luxury Holiday Company and Best Served Scandinavia.
You will have excellent destination knowledge, either gained through living or working in North America, or through extensively travelling and selling the region. With a proven track record in sales, ideally gained in a luxury or tailor-made travel company, you will have high-touch customer relationship skills needed to close sales and delight our clients.
Place of work: The role will be either a mix of office and home working, or full-time home working depending on experience.
How to apply: Apply via Linkedin or by email to vicky.virgo@wexas.com. No agencies, please.
Key Responsibilities
* Use your destination knowledge and personal insight to design and convert to sale individual tailor-made itineraries for our clients
* Maximise every enquiry (whether phone call or email) with friendly and professional service and quickly identify good leads
* Offer the highest levels of customer service and be prepared to ‘go the extra mile’ throughout the sales and after-sales processes to ensure a high repeat ratio
* Use our preferred destination partners to offer high quality product and optimum return on sales and offer ancillary products as appropriate to enhance our clients’ journeys
* Confidently interact with clients by email, phone and occasionally face-to-face to build loyal relationships and repeat business
* Work closely with our North America product manager to gain the first-class product and regional knowledge expected by our clients
* Be a proud advocate for travelling with Wexas, The Luxury Holiday Company and Best Served Scandinavia, and be confident to guide and recommend products that will exceed our clients’ expectations
* A proven track record in long-haul (ideally luxury or experiential) sales in North America
* GDS experience, ideally Amadeus
* Commercially aware
* In-depth knowledge of the USA and Canada
* Ideally educated to degree level or equivalent
* Passion and enthusiasm for travel
* Excellent communication and interpersonal skills, actively listening to and fulfilling clients’ needs
* Results orientated with personal motivation to deliver and exceed targets
* Calm under pressure and flexible attitude to managing changes
* Strong time management and personal organisation skills
* Confident with clients and able to build trust and loyalty
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Travel Arrangements
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