Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Administrator
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
1. Processing customer orders within agreed time-frames
2. Coordinating artwork preparation with external suppliers
3. Gaining prompt approval to meet production time lines
4. Recovering origination spend through proactive customer invoicing
5. Analysing customer forecasts and forward planning stock replenishment orders
6. Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
7. Placing purchase orders for non-manufactured products within the DS Smith network
8. Acknowledging customer complaints and reporting dissatisfaction/failures
9. Discussing solutions with customers...