Customer Service Advisor
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.
Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!
This role is full time, based onsite at Willerby, Hull.
Here's why you'll love this role…
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every Customerinteraction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here's why you'll be great in this role…
- Pr...