A rapidly growing clean-tech business, backed by leading global investors, delivering zero-emission power solutions to high-profile clients in industries such as construction, broadcasting, major infrastructure projects, and live events. Recognised in the UK’s top technology growth listings, the company is scaling quickly and seeking an ambitious Account Manager to join the team.
Key Responsibilities:
* Support incoming enquiries through our existing contact channels, voice, email, web, CRM, social.
* Utilise our existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
* Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
* Escalating complex issues to the appropriate teams and following up until resolution.
* Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s.
* Collecting and analysing customer feedback and data to improve our products and services.
* Collaborating with other departments and teams to ensure customer satisfaction and retention.
* Disseminating the monthly emission reports to our clients.
* Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
* Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.
* Planning, organising and attending prospect and customer facility visits
* Attending industry events and exhibitions to network, drive lead generation, and enhance visibility
Candidate Profile
* Proven experience in sales or marketing, ideally within clean-tech, renewables, energy, or fast-growth technology companies.
* Strong multilingual ability would be desirable
* Strong communication, negotiation, and relationship management skills.
* Highly motivated, proactive, and commercially minded.
* Degree in business, marketing, engineering, or a related field—or equivalent experience.
* A passion for sustainability and driving change in the energy sector.