Your newpany
Hays is partnering with a well-established and growing manufacturing business to recruit an Operational Support Manager. This is a fantastic opportunity to join a forward-thinking organisation and play a key role in shaping operational systems and processes.
Your new role
You will lead operational excellence initiatives across manufacturing operations, ensuring systems and processes scale effectively to support continued growth. This is a varied positionbining hands-on operational management with strategic systems development. Key responsibilities include:
1. Managing the end-to-end customer order process to ensure accuracy and timely delivery
2. Developing sales forecasts and production schedules in collaboration withmercial and production teams
3. Driving continuous improvement in operational systems, including ERP platforms
4. Creating and maintaining KPI reporting frameworks to provide actionable insights
5. Overseeing supply chain coordination, ensuring material availability and optimising inventory levels
6. Building strong supplier relationships and managing supply chain risk
7. Leading and developing an administrative team, with scope to expand the function as the business grows
What you'll need to succeed
8. Proven experience in manufacturing operations or supply chain management
9. Strong systems aptitude with ERP experience
10. Demonstrated ability to deliver process improvements and implement change
11. Excellent analytical skills with the ability to turn data into actionable insights
12. Strong organisational and project management skills
13. Experience managing or coordinating across multiple stakeholders
14. Clear and confidentmunicator at all levels
What you'll get in return
15. Opportunity to shape operational systems and processes in a growing business
16. Clear scope to build and develop your own team as the organisation scales
17. Exposure to all aspects of manufacturing operations
18. Career development and progression opportunities