Randstad Technologies Recruitment is looking for a Digital Service Desk Team Leader to provide management and supervision for Band 4 and 5 Service Desk Analysts. This role involves managing the entire lifecycle of incidents and requests, ensuring service level compliance, and contributing to Trust-wide digital initiatives.
The successful candidate will also deliver technical support during peak demand, drive continuous improvement, and oversee team operations in Chelmsford and Norwich. Strong management and communication skills are essential.
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