POSITION: IT Support Technician
LOCATION: Kettering
JOB TYPE: Permanent, Full Time
INDUSTRY TYPE: Logistics
JOB REF: MCM-0003
SALARY: £40,000.00 to £42,000.00
NO. OF VACANCIES: 1
JOB DESCRIPTION AND RESPONSIBILITIES
Are you a proactive and solutions-focused IT professional with a passion for supporting business-critical systems? We are seeking an IT Support Technician to join our team at MMC Logistics, ensuring smooth day-to-day IT operations across our warehouses, transport functions, and offices.
Key Responsibilities:
· Provide technical support to IT users across the business, including warehouse, transport and office staff.
· Diagnose and resolve hardware and software issues across desktops, laptops, handheld scanners, printers and mobile devices.
· Install, configure, and upgrade operating systems, applications and IT hardware.
· Facilitate user access to Warehouse Management Systems (WMS), Transport Management Systems (TMS), and other logistics applications.
· Maintain logs of IT incidents, actions taken, and problems detected.
· Refer complex or persistent IT issues to appropriate professionals or external providers.
· Report recurring issues to identify underlying system or process improvements.
· Provide training and clear guidance to staff on IT systems.
REQUIREMENTS
Essential:
· Proven experience in an IT support role.
· Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications.
· Competence in hardware setup, troubleshooting, and maintenance.
· Effective communication skills, with the ability to explain technical issues to non-technical staff.
· Excellent problem-solving and organisational skills.
Desirable:
· Experience within logistics, warehousing, or transport environments.
· Knowledge of WMS, TMS, or ERP systems.
· Basic networking and server administration knowledge.
This is a full-time position with competitive compensation and benefits. If you are an enthusiastic IT professional who thrives in a fast-paced logistics environment, we encourage you to apply for this exciting opportunity.
Closing date for all applications is 03/10/2025
Job Types: Full-time, Permanent
Pay: £40,000.00-£42,000.00 per year
Education:
* Bachelor's (required)
Work Location: In person
Reference ID: MCM-0003